Healthwatch briefing that highlights what the public are saying about issues they face when it comes to travelling to and from NHS services, including issues with public transport, parking and non-emergency patient transport services. It looks at the different methods
A community pharmacy Quality Payments Scheme (QPS), which forms part of the Community Pharmacy Contractual Framework (CPCF), was introduced in December 2016. The QPS was designed to reward community pharmacies for delivering quality criteria in all three of the quality
This guidance sets out the requirements of the NHS Friends and Family Test (FFT). These revisions to the FFT guidance are effective from 1 April 2020.
The Work and Pensions Committee has found that carers are being disproportionately heavily penalised for years of Department for Work and Pensions (DWP) administrative errors or their own honest mistakes. They find the carers allowance is operated using a confusing
Written to support the NICE End of life care guidance for neonates children and young people, this framework and selection of practical tools provides guidance on how to implement person centred end of life care planning. It delivers a comprehensive
Updated NICE quality standard (originally publshed in 2011) covers improving the experience of people using adult NHS mental health services. It describes high-quality care in priority areas for improvement.
Updated NICE quality standard (originally publshed in 2012) covers improving the quality of the patient experience for people who use adult NHS services. It describes high-quality care in priority areas for improvement.
All.Can report detailing the responses of almost 4,000 cancer patients and caregivers from more than ten countries who responded to a survey to share their experiences of cancer care. While most reported that their needs were sufficiently addressed during their
Genetic Alliance UK report commissioned by Genomics England to seek the views of patients and carers around the introduction of whole genome sequencing (WGS) into the NHS. They also wanted to hear about people’s experiences of taking part in the
The 1-year progress report highlights the progress that has been made in delivering the carers action plan 2018 to 2020 to increase support for carers. The cross-government action plan was published in June 2018. It sets out the government’s commitment to
This letter to all trust chief executives, to senior accountable officers of all CCGs in England and to primary care professional bodies, provides details about the changes to the Friends and Family Test (FFT).
Neurological Alliance report presenting the findings of the 2018/19 National Neurology Patient Experience Survey. The report covers three main themes – accessible, personalised and holistic care and support (which includes social care, mental health and financial security). Overall, the 2018/19
A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about
Care Quality Commission annual survey of people who stayed as an inpatient in hospital finds that most people had confidence in the doctors and nurses treating them and felt that staff answered their questions clearly. However, across the majority of
Children’s Commissioner report, data has been brought together to show how much local areas spend on speech and language therapy services. There is no publicly available, reliable information about what is being spent, and there is no single body to
Could schemes aiming to increase the availability of primary care health care access out of hours improve the overall quality of services and patient experience in outer east London? The Nuffield Trust was commissioned by Barking, Havering and Redbridge CCGs
Personalised care means giving people the same choice and control over their health and wellbeing that they have come to expect in every other part of their life. A onesize-fits-all approach cannot meet people’s varying needs and expectations. Personalised care
Report that finds that patients are concerned about various internal and external aspects of their local GP practice premises. The report outlines patients’ views based on an online survey and four focus groups aiming to establish the importance of the physical
Report on patient, staff and public views on the NHS Constitution. The 2019 report set out: awareness and understanding of the constitution in the NHS the impact the constitution is having on the NHS progress made and areas for improvement to help
House of Commons Committee of Public Accounts report In 2017–18 that finds only three in ten children and young people with a mental health condition received NHS-funded treatment, and many more faced unacceptably long waits for treatment. It notes the government