Top tips: person-centred care – Royal College of Physicians

Royal College of Physicians guide to person-centred care in acute settings.  The RCP’s top tips for person-centred care have four key components: improve communication help patients identify priorities and concerns involve patients in care and treatment planning, and decision making

Quality Matters: a summary of year one outputs – Department of Health and Social Care

A summary of what has been achieved by partners in the adult social care sector one year on from the launch of the Quality Matters action plan.

Assurance of Good Complaints Handling for Acute and Community Care: A toolkit for commissioners – NHS England

This toolkit aims to support commissioners in the assurance of good complaints handling. It will enable commissioners to ensure that all complaints are well managed; the learning from complaints is identified and used for improvement and complaints service is accessible, open

Assurance of Good Complaints Handling for Acute and Community Care: A toolkit for commissioners – NHS England

This toolkit aims to support commissioners in the assurance of good complaints handling. It will enable commissioners to ensure that all complaints are well managed; the learning from complaints is identified and used for improvement and complaints service is accessible, open

Coping through Football: evaluation report 2018 – Centre for Mental Health

Does the ‘Coping Through Football’ programme deliver benefits to the physical and mental health of people living with mental health difficulties? Coping Through Football was founded by London Playing Fields Foundation, who started the initiative in 2005 in collaboration with

Carers action plan 2018 to 2020: supporting carers today – Department of Health and Social Care

The plan sets out the cross-government programme of work to support carers over the next 2 years.  It is structured around the following themes: services and systems that work for carers employment and financial wellbeing supporting young carers recognising and supporting

Evaluation of Direct Access Diagnostics (Radiology) Service: Final Report – Liverpool John Moores University Centre for Public Health

This evaluation of the current Direct Access Diagnostics for radiology (DAD) service in Wirral sought to examine aspects of the patient pathway in the service, the clinician and patient experience and the quality of the service. Evidence was collected and

A new online resource to support and assist adults with Type 1 diabetes: letter from Dr Partha Kar – NHS England

This letter from Dr Partha Kar, NHS England Deputy National Clinical Director for Diabetes, highlights the nhs.uk online diabetes resource which provides practical information at diagnosis, such as videos on how to inject insulin, how to check blood glucose levels

Evaluation of Approaches to Health Literacy in Ashton, Leigh and Wigan – Liverpool John Moores University Centre for Public Health

The purpose of this evaluation is to provide evidence of the effectiveness of NHS Ashton, Leigh and Wigan’s approach to building public health capacity; developing health literacy; and empowering people to manage their own health. It explores the role and

Please write to me: writing outpatient clinic letters to patients – Academy of Medical Royal Colleges

Guidance to doctors recommending they write outpatient clinic letters directly to patients and send a copy of the letter to the patient’s general practitioner. The guidance covers general aspects of letter writing and applies to letters sent on paper and

Building the future of care to 2028: Summary: Shaping the long term plan for the NHS – National Voices

This is a summary document of a technical briefing sent to policy leads and directors in NHS England. It presents a detailed account of a coherent vision for improving health and wellbeing outcomes through interlinked actions across the priority workstreams

Seven principles for public engagement in science and innovation policymaking: A guide from Nesta’s Inclusive Innovation team – Nesta

Why should researchers, innovators and those whose jobs it is to regulate technology engage with people who aren’t like them on topics like research and innovation? To give those in power a broader range of potential futures to aspire to

What people have told us about mental health – Healthwatch

Since January 2016, over 34,000 people have shared their views and experiences of using mental health services with Healthwatch.  It finds: People struggle to find information about the support available Mental and physical health needs are often treated in isolation People

Good intentions, good enough?: A review of the experiences and outcomes of children and young people in residential special schools and colleges – Department for Education

Independent report by Dame Christine Lenehan and Mark Geraghty sets out: how children and young people with special educational needs and disability (SEND) are currently supported in residential special schools and colleges recommendations to support children, young people and their

Patient Participation Groups: What you need to know about GP online services – NHS England

A guide for GP online services Patient Participation Group (PPG) members which gives some top tips on how to engage their practice in registering more patients for online services.

Health Impact Assessment of the Patient Choice Agenda: (Observatory Report Series Number 62) – Liverpool Public Health Observatory

This research considers the potential health impacts on Merseyside, with particular emphasis on the implications for health inequalities, of the choice agenda as specified in the 2005-2008 targets. These targets set maximum waiting times for outpatient and inpatient appointments and

National Bowel Cancer Audit: The feasibility of reporting Patient Reported Outcome Measures as part of a national colorectal cancer audit – Healthcare Quality Improvement Partnership

A feasibility study linking the NHS England National Cancer PROM’s to the National Bowel Cancer Audit (NBOCA) data to establish the feasibility of the PROMs as part of the national clinical audit. This was assessed according to: the characteristics of

Assessment of delirium in hospital for people with dementia: Spotlight audit 2017–2018 – Healthcare Quality Improvement Partnership

The National Audit of Dementia (care in general hospitals) (NAD) examines aspects of care received by people with dementia in general hospitals in England and Wales. In addition, NAD provides national and local reports to support hospitals to identify areas

Mental health support: an overview of our future work – Healthwatch

Healthwatch briefing setting out their plan of action on mental health and how the Healthwatch network and stakeholders can get involved.  It outlines the beginning of their multi-year programme where they will find out what support people want with their mental

National Cancer Patient Experience Survey 2017: National Results Summary – Quality Health

Report that finds for patient experience overall ratings continue to improve, with year on year increases in reported positive experience. Patients also reported more positively on areas including involvement in decisions about care and treatment, and being treated with dignity