Patients’ views on making best use of GP premises – The Patient’s Association

Report that finds that patients are concerned about various internal and external aspects of their local GP practice premises. The report outlines patients’ views based on an online survey and four focus groups aiming to establish the importance of the physical

Third report on the effect of the NHS Constitution – Department of Health and Social Care

Report on patient, staff and public views on the NHS Constitution.  The 2019 report set out: awareness and understanding of the constitution in the NHS the impact the constitution is having on the NHS progress made and areas for improvement to help

Mental health services for children and young people: Seventy-Second Report of Session 2017–19: Report, together with formal minutes relating to the report – House of Commons Committee of Public Accounts

House of Commons Committee of Public Accounts report In 2017–18 that finds only three in ten children and young people with a mental health condition received NHS-funded treatment, and many more faced unacceptably long waits for treatment. It notes the government

Kindness, emotions and human relationships: The blind spot in public policy – Carnegie Trust

There is growing recognition of the importance of human connection and relationships for individual and societal wellbeing. Values that were previously considered ‘out-of-scope’ – such as kindness, love and compassion – just might form part of the solution to some of our most

Understanding patient needs in switching from biologic to biosimilar medicines: Final report of survey and focus group findings – The Patients Association

Patients Association report that finds patients with common conditions such as rheumatoid arthritis, psoriasis and ulcerative colitis are being switched to new medicines without receiving the support they need to understand any changes, or to monitor and manage side effects

What Matters Most: Healthwatch England Annual Report 2017–18 – Healthwatch

Report from Healthwatch for increased engagement with paitents to improve the development of health services.  It finds despite pressures, some people continue to receive outstanding care, much of which, they say, is down to the dedication shown by the staff

Ask Listen Do: Making conversations count in health, social care and education: Tips for health, social care and education organisations and practitioners – NHS England

This Ask Listen Do resource shares tips for health, social care and education organisations and practitioners with the aim of making feedback, concerns and complaints easier for people with a learning disability, autistic people, families and carers.

Top tips: person-centred care – Royal College of Physicians

Royal College of Physicians guide to person-centred care in acute settings.  The RCP’s top tips for person-centred care have four key components: improve communication help patients identify priorities and concerns involve patients in care and treatment planning, and decision making

Quality Matters: a summary of year one outputs – Department of Health and Social Care

A summary of what has been achieved by partners in the adult social care sector one year on from the launch of the Quality Matters action plan.

Assurance of Good Complaints Handling for Acute and Community Care: A toolkit for commissioners – NHS England

This toolkit aims to support commissioners in the assurance of good complaints handling. It will enable commissioners to ensure that all complaints are well managed; the learning from complaints is identified and used for improvement and complaints service is accessible, open

Assurance of Good Complaints Handling for Acute and Community Care: A toolkit for commissioners – NHS England

This toolkit aims to support commissioners in the assurance of good complaints handling. It will enable commissioners to ensure that all complaints are well managed; the learning from complaints is identified and used for improvement and complaints service is accessible, open

Coping through Football: evaluation report 2018 – Centre for Mental Health

Does the ‘Coping Through Football’ programme deliver benefits to the physical and mental health of people living with mental health difficulties? Coping Through Football was founded by London Playing Fields Foundation, who started the initiative in 2005 in collaboration with

Carers action plan 2018 to 2020: supporting carers today – Department of Health and Social Care

The plan sets out the cross-government programme of work to support carers over the next 2 years.  It is structured around the following themes: services and systems that work for carers employment and financial wellbeing supporting young carers recognising and supporting

Evaluation of Direct Access Diagnostics (Radiology) Service: Final Report – Liverpool John Moores University Centre for Public Health

This evaluation of the current Direct Access Diagnostics for radiology (DAD) service in Wirral sought to examine aspects of the patient pathway in the service, the clinician and patient experience and the quality of the service. Evidence was collected and

A new online resource to support and assist adults with Type 1 diabetes: letter from Dr Partha Kar – NHS England

This letter from Dr Partha Kar, NHS England Deputy National Clinical Director for Diabetes, highlights the nhs.uk online diabetes resource which provides practical information at diagnosis, such as videos on how to inject insulin, how to check blood glucose levels

Evaluation of Approaches to Health Literacy in Ashton, Leigh and Wigan – Liverpool John Moores University Centre for Public Health

The purpose of this evaluation is to provide evidence of the effectiveness of NHS Ashton, Leigh and Wigan’s approach to building public health capacity; developing health literacy; and empowering people to manage their own health. It explores the role and

Please write to me: writing outpatient clinic letters to patients – Academy of Medical Royal Colleges

Guidance to doctors recommending they write outpatient clinic letters directly to patients and send a copy of the letter to the patient’s general practitioner. The guidance covers general aspects of letter writing and applies to letters sent on paper and

Building the future of care to 2028: Summary: Shaping the long term plan for the NHS – National Voices

This is a summary document of a technical briefing sent to policy leads and directors in NHS England. It presents a detailed account of a coherent vision for improving health and wellbeing outcomes through interlinked actions across the priority workstreams

Seven principles for public engagement in science and innovation policymaking: A guide from Nesta’s Inclusive Innovation team – Nesta

Why should researchers, innovators and those whose jobs it is to regulate technology engage with people who aren’t like them on topics like research and innovation? To give those in power a broader range of potential futures to aspire to

What people have told us about mental health – Healthwatch

Since January 2016, over 34,000 people have shared their views and experiences of using mental health services with Healthwatch.  It finds: People struggle to find information about the support available Mental and physical health needs are often treated in isolation People