There and back: what people tell us about their experiences of travelling to and from NHS services – Healthwatch

Healthwatch briefing that highlights what the public are saying about issues they face when it comes to travelling to and from NHS services, including issues with public transport, parking and non-emergency patient transport services. It looks at the different methods

Pharmacy Quality Scheme guidance 2019/20 – NHS England and NHS Improvement

A community pharmacy Quality Payments Scheme (QPS), which forms part of the Community Pharmacy Contractual Framework (CPCF), was introduced in December 2016. The QPS was designed to reward community pharmacies for delivering quality criteria in all three of the quality

NHS England and NHS Improvement guidance: Using the Friends and Family Test to improve patient experience – NHS England and NHS Improvement

This guidance sets out the requirements of the NHS Friends and Family Test (FFT). These revisions to the FFT guidance are effective from 1 April 2020.

Overpayments of Carer’s Allowance: Thirtieth Report of Session 2017–19: Report, together with formal minutes relating to the report – House of Commons Work and Pensions Committee

The Work and Pensions Committee has found that carers are being disproportionately heavily penalised for years of Department for Work and Pensions (DWP) administrative errors or their own honest mistakes.  They find the carers allowance is operated using a confusing

If I could, I would…: Integrated Person-Centred Planning for Children, Young People and Families Receiving Palliative Care: Guidance and Toolkit – Rebecca Riley & Associates, UK

Written to support the NICE End of life care guidance for neonates children and young people, this framework and selection of practical tools provides guidance on how to implement person centred end of life care planning.  It delivers a comprehensive

Service user experience in adult mental health services Quality standard [QS14] – NICE

Updated NICE quality standard (originally publshed in 2011) covers improving the experience of people using adult NHS mental health services. It describes high-quality care in priority areas for improvement.  

Patient experience in adult NHS services: Quality standard [QS15] – NICE

Updated NICE quality standard (originally publshed in 2012) covers improving the quality of the patient experience for people who use adult NHS services. It describes high-quality care in priority areas for improvement.

Patient insights on cancer care: opportunities for improving efficiency: Findings from the international All.Can patient survey – All.Can

All.Can report detailing the responses of almost 4,000 cancer patients and caregivers from more than ten countries who responded to a survey to share their experiences of cancer care. While most reported that their needs were sufficiently addressed during their

Genome sequencing and the NHS: the views of rare disease patients and carers – Genetic Alliance UK

Genetic Alliance UK report commissioned by Genomics England  to seek the views of patients and carers around the introduction of whole genome sequencing (WGS) into the NHS. They also wanted to hear about people’s experiences of taking part in the

Carers Action Plan 2018 – 2020: Supporting carers today: One-year on progress review – Department of Health and Social Care

The 1-year progress report highlights the progress that has been made in delivering the carers action plan 2018 to 2020 to increase support for carers.  The cross-government action plan was published in June 2018. It sets out the government’s commitment to

Announcement of forthcoming changes to the Friends and Family Test: Letter from Dr Neil Churchill – NHS England

This letter to all trust chief executives, to senior accountable officers of all CCGs in England and to primary care professional bodies, provides details about the changes to the Friends and Family Test (FFT).

Neuro patience: still waiting for improvements in treatment and care – The Neurological Alliance

Neurological Alliance report presenting the findings of the 2018/19 National Neurology Patient Experience Survey. The report covers three main themes – accessible, personalised and holistic care and support (which includes social care, mental health and financial security). Overall, the 2018/19

Being fair: Supporting a just and learning culture for staff and patients following incidents in the NHS – NHS Resolution

A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about

2018 adult inpatient survey: statistical release – Care Quality Commission

Care Quality Commission annual survey of people who stayed as an inpatient in hospital finds that most people had confidence in the doctors and nurses treating them and felt that staff answered their questions clearly. However, across the majority of

We need to talk: Access to speech and language therapy – Children’s Commissioner

Children’s Commissioner report, data has been brought together to show how much local areas spend on speech and language therapy services. There is no publicly available, reliable information about what is being spent, and there is no single body to

Improving access out of hours: Evaluation of extended-hours primary care access hubs – Nuffield Trust

Could schemes aiming to increase the availability of primary care health care access out of hours improve the overall quality of services and patient experience in outer east London? The Nuffield Trust was commissioned by Barking, Havering and Redbridge CCGs

Personalised care: giving people more choice and control – NHS England

Personalised care means giving people the same choice and control over their health and wellbeing that they have come to expect in every other part of their life. A onesize-fits-all approach cannot meet people’s varying needs and expectations. Personalised care

Patients’ views on making best use of GP premises – The Patient’s Association

Report that finds that patients are concerned about various internal and external aspects of their local GP practice premises. The report outlines patients’ views based on an online survey and four focus groups aiming to establish the importance of the physical

Third report on the effect of the NHS Constitution – Department of Health and Social Care

Report on patient, staff and public views on the NHS Constitution.  The 2019 report set out: awareness and understanding of the constitution in the NHS the impact the constitution is having on the NHS progress made and areas for improvement to help

Mental health services for children and young people: Seventy-Second Report of Session 2017–19: Report, together with formal minutes relating to the report – House of Commons Committee of Public Accounts

House of Commons Committee of Public Accounts report In 2017–18 that finds only three in ten children and young people with a mental health condition received NHS-funded treatment, and many more faced unacceptably long waits for treatment. It notes the government