Announcement of forthcoming changes to the Friends and Family Test: Letter from Dr Neil Churchill – NHS England

This letter to all trust chief executives, to senior accountable officers of all CCGs in England and to primary care professional bodies, provides details about the changes to the Friends and Family Test (FFT).

Neuro patience: still waiting for improvements in treatment and care – The Neurological Alliance

Neurological Alliance report presenting the findings of the 2018/19 National Neurology Patient Experience Survey. The report covers three main themes – accessible, personalised and holistic care and support (which includes social care, mental health and financial security). Overall, the 2018/19

Being fair: Supporting a just and learning culture for staff and patients following incidents in the NHS – NHS Resolution

A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about

2018 adult inpatient survey: statistical release – Care Quality Commission

Care Quality Commission annual survey of people who stayed as an inpatient in hospital finds that most people had confidence in the doctors and nurses treating them and felt that staff answered their questions clearly. However, across the majority of

We need to talk: Access to speech and language therapy – Children’s Commissioner

Children’s Commissioner report, data has been brought together to show how much local areas spend on speech and language therapy services. There is no publicly available, reliable information about what is being spent, and there is no single body to

Improving access out of hours: Evaluation of extended-hours primary care access hubs – Nuffield Trust

Could schemes aiming to increase the availability of primary care health care access out of hours improve the overall quality of services and patient experience in outer east London? The Nuffield Trust was commissioned by Barking, Havering and Redbridge CCGs

Personalised care: giving people more choice and control – NHS England

Personalised care means giving people the same choice and control over their health and wellbeing that they have come to expect in every other part of their life. A onesize-fits-all approach cannot meet people’s varying needs and expectations. Personalised care

Patients’ views on making best use of GP premises – The Patient’s Association

Report that finds that patients are concerned about various internal and external aspects of their local GP practice premises. The report outlines patients’ views based on an online survey and four focus groups aiming to establish the importance of the physical

Third report on the effect of the NHS Constitution – Department of Health and Social Care

Report on patient, staff and public views on the NHS Constitution.  The 2019 report set out: awareness and understanding of the constitution in the NHS the impact the constitution is having on the NHS progress made and areas for improvement to help

Mental health services for children and young people: Seventy-Second Report of Session 2017–19: Report, together with formal minutes relating to the report – House of Commons Committee of Public Accounts

House of Commons Committee of Public Accounts report In 2017–18 that finds only three in ten children and young people with a mental health condition received NHS-funded treatment, and many more faced unacceptably long waits for treatment. It notes the government

Kindness, emotions and human relationships: The blind spot in public policy – Carnegie Trust

There is growing recognition of the importance of human connection and relationships for individual and societal wellbeing. Values that were previously considered ‘out-of-scope’ – such as kindness, love and compassion – just might form part of the solution to some of our most

Understanding patient needs in switching from biologic to biosimilar medicines: Final report of survey and focus group findings – The Patients Association

Patients Association report that finds patients with common conditions such as rheumatoid arthritis, psoriasis and ulcerative colitis are being switched to new medicines without receiving the support they need to understand any changes, or to monitor and manage side effects

What Matters Most: Healthwatch England Annual Report 2017–18 – Healthwatch

Report from Healthwatch for increased engagement with paitents to improve the development of health services.  It finds despite pressures, some people continue to receive outstanding care, much of which, they say, is down to the dedication shown by the staff

Ask Listen Do: Making conversations count in health, social care and education: Tips for health, social care and education organisations and practitioners – NHS England

This Ask Listen Do resource shares tips for health, social care and education organisations and practitioners with the aim of making feedback, concerns and complaints easier for people with a learning disability, autistic people, families and carers.

Top tips: person-centred care – Royal College of Physicians

Royal College of Physicians guide to person-centred care in acute settings.  The RCP’s top tips for person-centred care have four key components: improve communication help patients identify priorities and concerns involve patients in care and treatment planning, and decision making

Quality Matters: a summary of year one outputs – Department of Health and Social Care

A summary of what has been achieved by partners in the adult social care sector one year on from the launch of the Quality Matters action plan.

Assurance of Good Complaints Handling for Acute and Community Care: A toolkit for commissioners – NHS England

This toolkit aims to support commissioners in the assurance of good complaints handling. It will enable commissioners to ensure that all complaints are well managed; the learning from complaints is identified and used for improvement and complaints service is accessible, open

Assurance of Good Complaints Handling for Acute and Community Care: A toolkit for commissioners – NHS England

This toolkit aims to support commissioners in the assurance of good complaints handling. It will enable commissioners to ensure that all complaints are well managed; the learning from complaints is identified and used for improvement and complaints service is accessible, open

Coping through Football: evaluation report 2018 – Centre for Mental Health

Does the ‘Coping Through Football’ programme deliver benefits to the physical and mental health of people living with mental health difficulties? Coping Through Football was founded by London Playing Fields Foundation, who started the initiative in 2005 in collaboration with

Carers action plan 2018 to 2020: supporting carers today – Department of Health and Social Care

The plan sets out the cross-government programme of work to support carers over the next 2 years.  It is structured around the following themes: services and systems that work for carers employment and financial wellbeing supporting young carers recognising and supporting