NHS England and NHS Improvement guidance: Using the Friends and Family Test to improve patient experience – NHS England and NHS Improvement

This guidance is intended to support all provider organisations that are required through their NHS Standard Contracts1 (including independent sector providers, primary medical and primary dentistry contracts) to deliver the FFT. We hope commissioners will find it useful too. It

Neuro patience: still waiting for improvements in treatment and care – The Neurological Alliance

Neurological Alliance report presenting the findings of the 2018/19 National Neurology Patient Experience Survey. The report covers three main themes – accessible, personalised and holistic care and support (which includes social care, mental health and financial security). Overall, the 2018/19

Being fair: Supporting a just and learning culture for staff and patients following incidents in the NHS – NHS Resolution

A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about

2018 adult inpatient survey: statistical release – Care Quality Commission

Care Quality Commission annual survey of people who stayed as an inpatient in hospital finds that most people had confidence in the doctors and nurses treating them and felt that staff answered their questions clearly. However, across the majority of

Understanding patient needs in switching from biologic to biosimilar medicines: Final report of survey and focus group findings – The Patients Association

Patients Association report that finds patients with common conditions such as rheumatoid arthritis, psoriasis and ulcerative colitis are being switched to new medicines without receiving the support they need to understand any changes, or to monitor and manage side effects

What Matters Most: Healthwatch England Annual Report 2017–18 – Healthwatch

Report from Healthwatch for increased engagement with paitents to improve the development of health services.  It finds despite pressures, some people continue to receive outstanding care, much of which, they say, is down to the dedication shown by the staff

Quality Payments: Guidance for the February 2019 Review Point – NHS England

This guidance document sets out the requirements in order to participate in the Community Pharmacy Quality Payments Scheme. The Scheme will reward community pharmacies for delivering quality criteria in all three of the quality dimensions: Clinical Effectiveness, Patient Safety and

Ask Listen Do: Making conversations count in health, social care and education: Tips for health, social care and education organisations and practitioners – NHS England

This Ask Listen Do resource shares tips for health, social care and education organisations and practitioners with the aim of making feedback, concerns and complaints easier for people with a learning disability, autistic people, families and carers.

UK care home providers for older people: advice on consumer law: Helping care homes comply with their consumer law obligations – Competition and Markets Authority

The advice is being published as part of the Competition and Markets Authority’s (CMA) ongoing consumer protection work into residential care homes and nursing homes for older people (over 65s). It follows the CMA’s examination of the sector last year,