Understanding patient needs in switching from biologic to biosimilar medicines: Final report of survey and focus group findings – The Patients Association

Patients Association report that finds patients with common conditions such as rheumatoid arthritis, psoriasis and ulcerative colitis are being switched to new medicines without receiving the support they need to understand any changes, or to monitor and manage side effects

What Matters Most: Healthwatch England Annual Report 2017–18 – Healthwatch

Report from Healthwatch for increased engagement with paitents to improve the development of health services.  It finds despite pressures, some people continue to receive outstanding care, much of which, they say, is down to the dedication shown by the staff

Quality Payments: Guidance for the February 2019 Review Point – NHS England

This guidance document sets out the requirements in order to participate in the Community Pharmacy Quality Payments Scheme. The Scheme will reward community pharmacies for delivering quality criteria in all three of the quality dimensions: Clinical Effectiveness, Patient Safety and

Ask Listen Do: Making conversations count in health, social care and education: Tips for health, social care and education organisations and practitioners – NHS England

This Ask Listen Do resource shares tips for health, social care and education organisations and practitioners with the aim of making feedback, concerns and complaints easier for people with a learning disability, autistic people, families and carers.

UK care home providers for older people: advice on consumer law: Helping care homes comply with their consumer law obligations – Competition and Markets Authority

The advice is being published as part of the Competition and Markets Authority’s (CMA) ongoing consumer protection work into residential care homes and nursing homes for older people (over 65s). It follows the CMA’s examination of the sector last year,

Quality Matters: a summary of year one outputs – Department of Health and Social Care

A summary of what has been achieved by partners in the adult social care sector one year on from the launch of the Quality Matters action plan.

Assurance of Good Complaints Handling for Acute and Community Care: A toolkit for commissioners – NHS England

This toolkit aims to support commissioners in the assurance of good complaints handling. It will enable commissioners to ensure that all complaints are well managed; the learning from complaints is identified and used for improvement and complaints service is accessible, open

Assurance of Good Complaints Handling for Acute and Community Care: A toolkit for commissioners – NHS England

This toolkit aims to support commissioners in the assurance of good complaints handling. It will enable commissioners to ensure that all complaints are well managed; the learning from complaints is identified and used for improvement and complaints service is accessible, open

Please write to me: writing outpatient clinic letters to patients – Academy of Medical Royal Colleges

Guidance to doctors recommending they write outpatient clinic letters directly to patients and send a copy of the letter to the patient’s general practitioner. The guidance covers general aspects of letter writing and applies to letters sent on paper and

Building the future of care to 2028: Summary: Shaping the long term plan for the NHS – National Voices

This is a summary document of a technical briefing sent to policy leads and directors in NHS England. It presents a detailed account of a coherent vision for improving health and wellbeing outcomes through interlinked actions across the priority workstreams

Patient Participation Groups: What you need to know about GP online services – NHS England

A guide for GP online services Patient Participation Group (PPG) members which gives some top tips on how to engage their practice in registering more patients for online services.

National Bowel Cancer Audit: The feasibility of reporting Patient Reported Outcome Measures as part of a national colorectal cancer audit – Healthcare Quality Improvement Partnership

A feasibility study linking the NHS England National Cancer PROM’s to the National Bowel Cancer Audit (NBOCA) data to establish the feasibility of the PROMs as part of the national clinical audit. This was assessed according to: the characteristics of

Mental health support: an overview of our future work – Healthwatch

Healthwatch briefing setting out their plan of action on mental health and how the Healthwatch network and stakeholders can get involved.  It outlines the beginning of their multi-year programme where they will find out what support people want with their mental

Learning from deaths Guidance for NHS trusts on working with bereaved families and carers – NHS England

The learning from deaths national guidance is for NHS trusts on working with bereaved families and carers. It advises trusts on how they should support, communicate and engage with families following a death of someone in their care.  Included is information

Ask Listen Do: Top tips for families and carers – NHS England

This booklet is designed to help families, parents and carers of those with a learning disability and autistic people to give feedback, raise concerns and make complaints across education, health and social care.

Taking The Value-Based Agenda Forward: The Five Essential Components Of Value-Based Approaches To Health And Care – NHS Confederation

NHS Confederation report that explores how the adoption of value-based healthcare could be spread across all parts of the healthcare system, maximising the benefits for those who use NHS and wider services. It also explores the central challenge of how

Lessons Learned Review: The Nursing and Midwifery Council’s handling of concerns about midwives’ fitness to practise at the Furness General Hospital – Professional Standards Authority

Report on the conduct of the Nursing and Midwifery Council’s (NMC) handling of concerns about midwives’ fitness to practice at the Furness General Hospital.  It expresses ery serious concerns about the way in which it deals with families and patients and whether it

Voices from the social care crisis :An opportunity to end a broken system, once and for all – The Care and Support Alliance

Care and Support Alliance report on how the social care crisis is affecting the day to day lives of older people, working aged disabled people and unpaid carers across the country.  It identifies that currently at least 1.2 million older people and disabled

Module 1: Patient Activation Measure – implementation quick guide – NHS England

This quick guide provides practical and operational support to sites considering the use of Patient Activation Measure (PAM) licences. The guide focuses on why patient activation is important in managing people’s health and wellbeing, as well as elements to consider before

PHSO Annual Scrutiny 2016–17: Third Report of Session 2017–19: Report, together with formal minutes relating to the report – House of Commons Public Administration and Constitutional Affairs Committee

This report on the performance of the Parliamentary and Health Services Ombudsman (PHSO).  It suggests that as 88% of complaints they deal with have there origin from the NHS the government needs to take action to improve the NHS complaints system, properly