This guidance sets out the requirements of the NHS Friends and Family Test (FFT). These revisions to the FFT guidance are effective from 1 April 2020.
Letter from Dr Neil Churchill to Chief Executives of all trusts in England; accountable officers of all CCGs and GP professional bodies around the revised FFT guidance.
This guidance is intended to support all provider organisations that are required through their NHS Standard Contracts1 (including independent sector providers, primary medical and primary dentistry contracts) to deliver the FFT. We hope commissioners will find it useful too. It
Annual report that identifies that in 2018/19 there were 10,678 new clinical negligence claims, compared to 10,673 in 2017/18. Liabilities arising from claims under all of the indemnity schemes have increased by £6.4 billion to a total of £83.4 billion,
This letter to all trust chief executives, to senior accountable officers of all CCGs in England and to primary care professional bodies, provides details about the changes to the Friends and Family Test (FFT).
Neurological Alliance report presenting the findings of the 2018/19 National Neurology Patient Experience Survey. The report covers three main themes – accessible, personalised and holistic care and support (which includes social care, mental health and financial security). Overall, the 2018/19
A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about
NHS Digital survey that covers informal, unpaid carers aged 18 or over, caring for a person aged 18 or over, where the carer has been assessed or reviewed, either separately or jointly with the cared-for person, by social services during
Care Quality Commission annual survey of people who stayed as an inpatient in hospital finds that most people had confidence in the doctors and nurses treating them and felt that staff answered their questions clearly. However, across the majority of
Patients Association report that finds patients with common conditions such as rheumatoid arthritis, psoriasis and ulcerative colitis are being switched to new medicines without receiving the support they need to understand any changes, or to monitor and manage side effects
Report from Healthwatch for increased engagement with paitents to improve the development of health services. It finds despite pressures, some people continue to receive outstanding care, much of which, they say, is down to the dedication shown by the staff
This guidance document sets out the requirements in order to participate in the Community Pharmacy Quality Payments Scheme. The Scheme will reward community pharmacies for delivering quality criteria in all three of the quality dimensions: Clinical Effectiveness, Patient Safety and
This Ask Listen Do resource shares tips for health, social care and education organisations and practitioners with the aim of making feedback, concerns and complaints easier for people with a learning disability, autistic people, families and carers.
The advice is being published as part of the Competition and Markets Authority’s (CMA) ongoing consumer protection work into residential care homes and nursing homes for older people (over 65s). It follows the CMA’s examination of the sector last year,
A summary of what has been achieved by partners in the adult social care sector one year on from the launch of the Quality Matters action plan.