There and back: what people tell us about their experiences of travelling to and from NHS services – Healthwatch

Healthwatch briefing that highlights what the public are saying about issues they face when it comes to travelling to and from NHS services, including issues with public transport, parking and non-emergency patient transport services. It looks at the different methods

Dr A Chesters v East Anglian Air Ambulance (a company limited by guarantee): 3334137/2018 – HM Courts & Tribunals Service

Employment Tribunal decision.  Preliminary hearing that finds that the Claimant, prior to July 2107, was a self-employed contractor and not an employee of the Respondent.

Planning to Safely Reduce Avoidable Conveyance Ambulance Improvement Programme – NHS England

This document aims to support ambulance services, lead commissioners and Sustainability & Transformation Partnerships / Integrated Care Systems to safely reduce the number of people conveyed to an Emergency Department (ED).

Setting up a High Intensity User service: An NHS RightCare resource pack – NHS RightCare

The High Intensity User (HIU) service was initiated by NHS Blackpool CCG and has since been rolled out in a number of other CCGs. The Implementation Team within NHS RightCare have undertaken evaluation of effectiveness across 4 CCGs.  It is

National guidance for ambulance trusts on Learning from Deaths: A framework for NHS ambulance trusts in England on identifying, reporting, reviewing and learning from deaths in care – National Quality Board

This guidance document sets out a standardised framework for ambulance trusts to use to develop and implement their local Learning from Deaths policies.

Regulation 28: Report to prevent future deaths: Mildred Clark – Courts and Tribunal Judiciary

Date of report: 25 April 2019 Ref: 2019-0127 Deceased name: Mildred Clark Coroners name: Sonia Hayes Coroners Area: Kent (North-East) Category: Emergency services related deaths (2019 onwards); Hospital Death (Clinical Procedures and medical management) related deaths This report is being

The state of care in independent ambulance services: Findings from CQC’s programme of comprehensive inspections in England – Care Quality Commission

This report calls on independent ambulance services, commissioners and the wider system to do more to make sure patients are safe, following concerns identified during its inspections. The Care Quality Commission found evidence of good practice and improvements made by

Clinical guidelines for major incidents and mass casualty events – NHS England

This guidance has been developed with the occasional trauma team in mind, for example, surgeons in a trauma unit who need to treat a deteriorating P2 patient, or a P1 patient who has been conveyed to the trauma unit, during

Workplace Culture at Southwestern Ambulance NHS Foundation Trust: An Independent Report Commissioned by Southwestern Ambulance NHS Foundation Trust and Unison – Plymouth University Business School

This report is the outcome of a four-month study into workplace culture at South Western Ambulance Service NHS Foundation Trust (SWAST). A major feature of the study is the need to understand perceived organisation culture in relation to workplace behaviour

NHS Key Statistics: England, October 2018: (Briefing Paper Number 7281) – House of Commons Library

House of Commons Library summary of NHS demand, performance and capacity of services in England. It includes A&E statistics, waiting lists, ambulance data, delayed discharges, staffing levels including doctors and nurses, and more.

Commissioning Framework and the National Urgent and Emergency Ambulance Services Specification – NHS England

This document should be used when commissioning the regional ambulance service in accordance with the NHS Standard Contract, and supports system leaders in reducing unwarranted variation in the way ambulance services are provided and commissioned.  

Operational productivity and performance in English NHS Ambulance Trusts: Unwarranted variations – NHS Improvement

Report that finds if more patients were treated at the scene by paramedics or were better assessed over the phone when dialling 999 — avoiding the need for an ambulance when it is safe to do so — the NHS could

Assaults in Cumbria: an analysis of emergency department and ambulance data, January 2007 to December 2009 – Liverpool John Moores University Centre for Public Health

This report provides an indication of the burden of assaults on emergency departments (EDs), the ambulance service and residents of Cumbria over the three-year period January 2007 to December 2009. It uses data on assault call outs from the North