This booklet is designed to help families, parents and carers of those with a learning disability and autistic people to give feedback, raise concerns and make complaints across education, health and social care.
The government’s plan to reduce England’s rate of childhood obesity within the next 10 years by encouraging: industry to cut the amount of sugar in food and drinks primary school children to eat more healthily and stay active
Case studies of 10 GP practices that had achieved a significant improvement on their CQC rating, through measures such as strong leadership from a practice manager, addressing staffing and training issues, and involving patients and local community.
NHS Confederation report that explores how the adoption of value-based healthcare could be spread across all parts of the healthcare system, maximising the benefits for those who use NHS and wider services. It also explores the central challenge of how
An independent review report commissioned by NHS England in response to two previous commissions relating to the quality of midwifery supervision. Although statutory supervision has been removed and replaced with a new model of supervision, A-EQUIP, this review document provides
An evidence-based framework centred around Care Quality Commission key themes to enable board and senior teams in providers to continuously improve the experience of patients. It brings together the characteristics of trusts that consistently improve patient experience and enables them
Report on the role that the voluntary, community and social enterprise sector has to play in delivering personalised care, and shows what needs to happen at a local level to realise this potential. It sets out how personal health budgets
Slide deck and data from an Ipsos MORI survey of the general public in England about their views towards funding of the NHS, and their priorities when receiving care. Demonstrates rising public concern for the future of the NHS and
This report shares a selection of key findings from the What Works Network, as well as examples of the impact that the centres have had on public services over the past five years. The What Works Network was launched five years ago to embed robust evidence
This report illustrates the effect of good people management with an analysis of the National Health Service. The report found Trusts that made the most extensive use of good people management practices were over three times more likely to have the
Project Future has looked at the lived experience of young marginalised men with experience in the criminal justice system, often labelled ‘gang-affiliated’ and who have had poor access to services. It identifies that NHS, local authorities and others should offer
This report presents actionable ways to grow social movements based on the practical experience of over 40 people representing four social movements. It finds social movements: Grow in influence by engaging the right people in the right places at the right
This document, focusing on clinics and outpatient settings, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of the quality of
This document, focusing on the mental health inpatient healthcare setting, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of
Report on the Caerphilly-based housing association United Welsh new wellbeing partnership, Wellbeing 4U, that highlights how it is drawing from housing expertise to improve the patient and GP experience across 25 surgeries in Cardiff and Barry.
Report that presents community perspectives on what inequality is, and how it is experienced, struggled with and resisted. This research is based on three communities in a Northern city it aims to describe the lived experience of inequality to identify
Outlines the results of a survey of NHS whistleblowing guardians which aimed to understand how the role has been implemented, who is being appointed to the role and guardians’ views on the Freedom to Speak Up initiative. The report. Recommen
Analyses the STP plans of Greater Manchester to identify its robustness. This summary has informed the wider report Sustainability and Transformation Plans How serious are the proposals? A critical review.
Analyses the STP plans of Humber, Coast & Vale to identify its robustness. This summary has informed the wider report Sustainability and Transformation Plans How serious are the proposals? A critical review.
Analyses the STP plans of South Yorkshire and Bassetlaw to identify its robustness. This summary has informed the wider report Sustainability and Transformation Plans How serious are the proposals? A critical review.