Patient experience improvement framework – NHS Improvement

An evidence-based framework centred around Care Quality Commission key themes to enable board and senior teams in providers to continuously improve the experience of patients. It brings together the characteristics of trusts that consistently improve patient experience and enables them

IPC And Personal Health Budget Support And Development Programme: Learning And Next Steps – Voluntary Voices

Report on the role that the voluntary, community and social enterprise sector has to play in delivering personalised care, and shows what needs to happen at a local level to realise this potential. It sets out how personal health budgets

Carers Action Plan 2018 – 2020: Supporting carers today – Department of Health and Social Care

Details the cross-government programme of work to support carers over the next two years. It is structured around the following themes: services and systems that work for carers; employment and financial wellbeing; supporting young carers; recognising and supporting carers in

The risks to care quality and staff wellbeing of an NHS system under pressure – The Picker Institute

Report  jointly authored by The Picker Institute and The King’s Fund on the impact of pressure on staff as a result of the current pressures on the NHS.  It finds that staff experience was associated with sickness absence rates, spend on agency

The Hidden Cancer: The Need to Improve Blood Cancer Care – All-Parliamentary Group on Blood Cancer

All-Parliamentary Group on Blood Cancer report that makes important recommendations on how to make improvements and ensure that we all work together to raise awareness of blood cancer. It is also a call to the Government and NHS to ensure

2017 survey of women’s experiences of maternity care: Statistical release – Care Quality Commission

Statistical report  demonstrating small incremental improvements in results across almost every question that women were asked in the questionnaire. The most striking improvements in results are within the area of postnatal care, where results have historically been the most negative. However, results for questions

Falling through the gaps: why more people need basic asthma care: Annual Asthma Survey 2017 report – Asthma UK

Annual Asthma Report that finds that two thirds of people are still not receiving basic care for their asthma, and that there are differing levels of care across the UK. Finds Asthma patients: Colds and flu were the most common asthma trigger.

High impact change model: Managing transfers of care: Examples of emerging and developing practice – Local Government Association

Developed by the Local Government Association (LGA) and Association of Directors of Adult Social Services (ADASS), national partners and the sector in 2015, offers a practical approach to managing patient flow and hospital discharge. The model identifies eight system changes that

The final injustice: variation in end of life care in England – Macmillan Cancer Care

Macmillian Cancer Care report that looks at the experience of cancer patients’ final months and years. It finds that cancer patients approaching the end of their life face repeat emergency visits and the situation is worse for patients who are

Managing the costs of clinical negligence in hospital trusts: Fifth Report of Session 2017–19: Report, together with formal minutes relating to the report – House of Commons Committee of Public Accounts

The annual cost of the clinical negligence for trusts has quadrupled over the last decade from £0.4 billion in 2006–07 to £1.6 billion in 2016–17, taking already scarce resources away from frontline services and patients. Despite longstanding concerns about these predictable rising costs,

The Fifteen Steps Challenge: Quality from a patient’s perspective: A toolkit for clinics and outpatient settings – NHS England

This document, focusing on clinics and outpatient settings, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of the quality of

The Fifteen Steps Challenge: Quality from a patient’s perspective: A children and young people’s toolkit – NHS England

This document, focusing on children and young people, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of the quality

The Fifteen Steps Challenge: Quality from a patient’s perspective: A mental health toolkit – NHS England

This document, focusing on the mental health inpatient healthcare setting, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of

The Fifteen Steps Challenge: Quality from a patient’s perspective: An inpatient toolkit – NHS England

This document, focusing on the inpatient healthcare setting, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of the quality

The Fifteen Steps Challenge: Quality from a patient’s perspective: A guide for commissioners – NHS England

This document, aimed at commissioners, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of the quality of services.  It