A training module developed for NHS 111 health advisors and pharmacy teams to help describe the NHS Urgent Medicine Supply Advanced Service (NUMSAS) and to illustrate the change in the patient journey since its introduction.
Care Quality Commission Report finding urgent care centres, NHS 111 services and GP out-of-hours services play a vital role in England’s healthcare system. Effective urgent primary care benefits not only patients but the wider healthcare system, by easing pressure on other
This document outlines the person specifications, core and specialist competences for the registered workforce roles at Skills for Health Levels 7-9 within the IUC Clinical Assessment Service (CAS), to provide remote and direct patient contact, clinical supervision and support of
This document provides clearly defined roles, supported by competency-based job descriptions and person specifications for roles at Skills for Health Levels 2 to 6 operating within IUC / NHS 111 call centre services.
This document summarises the opportunities for involving staff members within leadership programmes, assessing which programmes are best suited to the needs of this workforce, and makes recommendations on access to and increasing take-up of such programmes to ensure the necessary
This document brings together best practice from across the IUC professions to: describe what good support of clinical practice looks like; provide assurance for providers, patients and healthcare professionals; and mitigate against increased indemnity. Caters for the range of registered
Staff mental health and wellbeing is a key factor in the development of a sustainable Integrated Urgent Care (IUC) / NHS 111 Workforce. It is an important influence in staff satisfaction, performance, and retention, and is therefore recognised within the Workforce Blueprint. In
This document provides employers with the information they need to map current job roles to appropriate accredited training or qualifications, including apprenticeship standards.
This document provides a range of tools, from a brochure to case studies and an infographic, to enable providers and ambassadors to promote their work externally and offer potential future workforce information to consider IUC / NHS 111 as a
This document provides recommendations developed following a survey of NHS 111 workforce in 2016 to help managers ensure that staff satisfaction is addressed and that staff are properly supported and able to provide the best care for patients.
This document provides guidance on the process for variation and updating of contractual terms during the course of a multi-year contract and sets out the expectations of NHS England and NHS Improvement as to how any disputes on updating of
This joint Dispute Resolution Process, agreed by NHS England and NHS Improvement, applies to the agreement of new healthcare commissioning contracts for the 2018/19 financial year.
Report on oral health survey of 5-year-olds in Yorkshire and the Humber in 2015, as part of the National Dental Epidemiology Programme for England.