The state of care in urgent primary care services: Findings from CQC’s programme of comprehensive inspections in England – Care Quality Commission

Care Quality Commission Report finding urgent care centres, NHS 111 services and GP out-of-hours services play a vital role in England’s healthcare system. Effective urgent primary care benefits not only patients but the wider healthcare system, by easing pressure on other

Integrated Urgent Care / NHS 111 Workforce Blueprint: Career Framework and Competency Based Job Descriptions: Skills for Health Levels 7-9 – NHS England

This document outlines the person specifications, core and specialist competences for the registered workforce roles at Skills for Health Levels 7-9 within the IUC Clinical Assessment Service (CAS), to provide remote and direct patient contact, clinical supervision and support of

Integrated Urgent Care / NHS 111 Workforce Blueprint: Career Framework and Competency Based Job Descriptions: Skills for Health Levels 2-6 – NHS England

This document provides clearly defined roles, supported by competency-based job descriptions and person specifications for roles at Skills for Health Levels 2 to 6 operating within IUC / NHS 111 call centre services.

Integrated Urgent Care / NHS 111 Workforce Blueprint: Leadership Development – NHS England

This document summarises the opportunities for involving staff members within leadership programmes, assessing which programmes are best suited to the needs of this workforce, and makes recommendations on access to and increasing take-up of such programmes to ensure the necessary

Integrated Urgent Care / NHS 111 Workforce Blueprint: Workforce Governance Guide – NHS England

This document brings together best practice from across the IUC professions to: describe what good support of clinical practice looks like; provide assurance for providers, patients and healthcare professionals; and mitigate against increased indemnity. Caters for the range of registered

Integrated Urgent Care / NHS 111 Workforce Blueprint: Workforce Mental Health and Wellbeing – NHS England

Staff mental health and wellbeing is a key factor in the development of a sustainable Integrated Urgent Care (IUC) / NHS 111 Workforce. It is an important influence in staff satisfaction, performance, and retention, and is therefore recognised within the Workforce Blueprint. In

Technical Guidance for Refreshing NHS Plans 2018/19 Annex C2: Guidance on the process for agreeing Variations and resolving disputes – NHS England

This document provides guidance on the process for variation and updating of contractual terms during the course of a multi-year contract and sets out the expectations of NHS England and NHS Improvement as to how any disputes on updating of