Healthwatch briefing that highlights what the public are saying about issues they face when it comes to travelling to and from NHS services, including issues with public transport, parking and non-emergency patient transport services. It looks at the different methods
A community pharmacy Quality Payments Scheme (QPS), which forms part of the Community Pharmacy Contractual Framework (CPCF), was introduced in December 2016. The QPS was designed to reward community pharmacies for delivering quality criteria in all three of the quality
A feasibility study linking the NHS England National Cancer PROM’s to the National Bowel Cancer Audit (NBOCA) data to establish the feasibility of the PROMs as part of the national clinical audit. This was assessed according to: the characteristics of
The National Audit of Dementia (care in general hospitals) (NAD) examines aspects of care received by people with dementia in general hospitals in England and Wales. In addition, NAD provides national and local reports to support hospitals to identify areas
Healthwatch briefing setting out their plan of action on mental health and how the Healthwatch network and stakeholders can get involved. It outlines the beginning of their multi-year programme where they will find out what support people want with their mental
Report that finds for patient experience overall ratings continue to improve, with year on year increases in reported positive experience. Patients also reported more positively on areas including involvement in decisions about care and treatment, and being treated with dignity
Paper that explores the public’s expectations of the NHS, the balance between meeting those expectations and living within a constrained budget, and the question of who is responsible for keeping us healthy. It finds: The public strongly identifies with the values
This infographic showcases the expertise and insight that executive commissioning nurses can bring for patients, populations and the health care system.
Document intended to be the starting point to develop a 5-year cross sectoral action plan for reproductive health. Can also be used as a reference point for healthcare professionals to inform prioritisation and planning. Reports on the findings of a
Report on three ‘deliberative workshops’ to explore how the public views its relationship with the NHS. Finds that the relationship between the public and the NHS is strong, people are committed to its founding principles. There are several areas where the
Patient information on the NHS Dental Prototypes Agreements scheme.
A guide to support staff make information more accessible to people with a learning disability- colleagues, public participants and patients.
Care Quality Commission Report finding urgent care centres, NHS 111 services and GP out-of-hours services play a vital role in England’s healthcare system. Effective urgent primary care benefits not only patients but the wider healthcare system, by easing pressure on other
Case studies of 10 GP practices that had achieved a significant improvement on their CQC rating, through measures such as strong leadership from a practice manager, addressing staffing and training issues, and involving patients and local community.
NHS Confederation report that explores how the adoption of value-based healthcare could be spread across all parts of the healthcare system, maximising the benefits for those who use NHS and wider services. It also explores the central challenge of how
Information leaflet for patients who have been brought to hospital by a police officer under section 135 of the Mental Health Act. The leaflets explain to the person: why they are in hospital what to expect during this section their rights
Information leaflet for patients who have been brought to hospital by a police officer under section 136 of the Mental Health Act. The leaflets explain to the person: why they are in hospital what to expect during this section their rights
An independent review report commissioned by NHS England in response to two previous commissions relating to the quality of midwifery supervision. Although statutory supervision has been removed and replaced with a new model of supervision, A-EQUIP, this review document provides
This guide provides practical examples of language that will encourage positive interactions with people living with diabetes and subsequently positive outcomes.
An evidence-based framework centred around Care Quality Commission key themes to enable board and senior teams in providers to continuously improve the experience of patients. It brings together the characteristics of trusts that consistently improve patient experience and enables them