The final injustice: variation in end of life care in England – Macmillan Cancer Care

Macmillian Cancer Care report that looks at the experience of cancer patients’ final months and years. It finds that cancer patients approaching the end of their life face repeat emergency visits and the situation is worse for patients who are

Managing the costs of clinical negligence in hospital trusts: Fifth Report of Session 2017–19: Report, together with formal minutes relating to the report – House of Commons Committee of Public Accounts

The annual cost of the clinical negligence for trusts has quadrupled over the last decade from £0.4 billion in 2006–07 to £1.6 billion in 2016–17, taking already scarce resources away from frontline services and patients. Despite longstanding concerns about these predictable rising costs,

State of Support: Local Healthwatch Funding 2017/18 – Healthwatch

Briefing from Healthwatch on the funding they receive from local authorities to support their work as consumer champion for health and social care: For 2017/18 local Healthwatch collectively report that they received £27,395,178 £27,395,1781 to deliver their statutory activities. This is

The Fifteen Steps Challenge: Quality from a patient’s perspective: A toolkit for clinics and outpatient settings – NHS England

This document, focusing on clinics and outpatient settings, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of the quality of

The Fifteen Steps Challenge: Quality from a patient’s perspective: A children and young people’s toolkit – NHS England

This document, focusing on children and young people, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of the quality

The Fifteen Steps Challenge: Quality from a patient’s perspective: A mental health toolkit – NHS England

This document, focusing on the mental health inpatient healthcare setting, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of

The Fifteen Steps Challenge: Quality from a patient’s perspective: An inpatient toolkit – NHS England

This document, focusing on the inpatient healthcare setting, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of the quality

The Fifteen Steps Challenge: Quality from a patient’s perspective: A guide for commissioners – NHS England

This document, aimed at commissioners, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions as a measure of the quality of services.  It

A second class ending: Exploring the barriers and championing outstanding end of life care for people who are homeless – Care Quality Commission

Report from the Care Quality Commission that identifies: The needs of homeless people are not well understood or considered by health and care services. Where services do exist, they are often fragmented and work in relative isolation. These issues are

Bridging the gap between health and housing. A united approach in South Wales: (Case Study 140) – Housing LIN

Report on the Caerphilly-based housing association United Welsh new wellbeing partnership, Wellbeing 4U, that highlights how it is drawing from housing expertise to improve the patient and GP experience across 25 surgeries in Cardiff and Barry.  

Transforming musculoskeletal and orthopaedic elective care services – NHS England

This handbook aimed at commissioners, providers and those leading the local transformation of services intends to support local health and care systems to work together to: Better manage rising demand for elective care services; Improve patient experience and access to

Transforming gastroenterology elective care services – NHS England

This handbook aimed at commissioners, providers and those leading the local transformation of services intends to support local health and care systems to work together to: Better manage rising demand for elective care services; Improve patient experience and access to

Patient And Public Voice (PPV) Partners And Chairs Survey Report – NHS England

The key themes identified from responses from PPV Partners were that: Most respondents feel that their input is valued and that they are respected contributors to NHS England’s work, however, some are unsure about the impact of their role and there

Review Of Adult Social Care Complaints 2016/17 – Local Government and Social Care Ombudsman

Councils and care providers implemented more than 1300 recommendations following individual complaints in 2016/17.  This report from the Local Government and Social Care Ombudsman looks at the impact of complaints on the indiviaduals concerned.

What Happens When People Leave Hospital And Other Care Settings? – Healthwatch

Healthwatch report that looks at what happens when discharge goes wrong.  It finds it comes at a cost, both to individuals and to the health and social care system. Since the publication of Safely home, the number of beds lost as

Building greater insight through qualitative research: (Bite-size Guide to patient insight 05) – NHS England

This guide offers a basic introduction to qualitative research for those undertaking or commissioning such insight work: what it is, what are its strengths and limitations compared to quantitative research. It outlines some methods, sampling techniques and ways to analyse the data.  

Helping People With a Learning Disability to Give Feedback :(Bite-size Guide to patient insight 04) – NHS England

With the right support, people with a learning disability can have their say about the NHS. This is important because they are the experts on their experience of using services. They know what works and what does not work for them so working

When and how to commission insight and feedback :(Bite-size Guide to patient insight 03) – NHS England

This guide offers a basic introduction to qualitative research for those undertaking or commissioning such insight work: what it is, what are its strengths and limitations compared to quantitative research. It outlines some methods, sampling techniques and ways to analyse the data.

Insight – what Is already available?: (Bite-size Guide to patient insight 02) – NHS England

Any service needs to understand the people it serves. Without this understanding there is less chance of delivering care that is safe, effective and that is experienced positively.  To achieve this insight into the needs, experiences and outcomes of the patients who use our

The National Patient Reported Outcome Measures (PROMS) programme: (Bite-size Guide to patient insight 01) – NHS England

The aim of this guide is to highlight PROMs related resources available, and explain to provider trusts & clinical commissioning groups (CCGs) how national PROMs data can be used to monitor performance, understand and investigate variation, and inform commissioning decisions and conversations with provider